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FAQ's Overrides for Admitted ASN & BSN Students Fall 2021

Please refer first to specific instructions on the ASN or BSN override forms and read through the FAQ information below. 

Q: Why do I need to request overrides/chair approval for nursing courses?
A: All NSC courses are restricted and require our office to process an override or "chair approval" in the registration system to permit a student to register. This allows the School of Nursing to confirm clinical policy compliance and reserve the courses for enrolled nursing students.

Q: Should I submit a second override request form if I needed to update a CastleBranch requirement or if I haven't received a response yet?
A. No, do not submit multiple override request forms. Duplicate forms will be disregarded. If the form was submitted correctly, you will be returned immediately to the EKU homepage. All forms are received and logged in our system for processing. If you find you need to update a CastleBranch requirement, the request form will be held and processed once you notify us that your requirement(s) are ACCEPTED in CastleBranch or PLI registration is completed. Once overrides are processed, you will receive an email with a list of CRN#'s clearing you to register for nursing courses.

Q: Can I submit the override request form later this spring or summer?
A: If you are clear in CastleBranch, you should submit the form now.  If necessary, you can wait to submit the form later this summer, but should update CastleBranch requirements before the August 1st deadline as required in the student handbook.  You will not be closed out of nursing courses while waiting for overrides to be processed. Nursing courses are reserved for nursing students. 

Q: How can I find the renewal or expiration date for CastleBranch requirements?
A: Students can download a "Compliance Summary Report" to view each requirement's expiration date. Your Compliance Summary report is located in the Document Center. To view your Compliance Summary report, select the “My Documents” tab and then the folder that matches the name of the compliance tracker from your To-Do List.  Students can call CastleBranch customer service at (888) 723-4263 or use the online chat feature for assistance or to obtain upcoming expiration dates.

Q: Why do I need to update CastleBranch requirements now that aren’t set to expire until later this spring or summer?
A: We can’t process overrides until you have updated CastleBranch requirements through August 31, since August is the month when the fall term starts.  This includes health insurance documentation that expires in CastleBranch on August 1 annually for all students. Updating all CastleBranch requirements through the month of August ensures students will have met their clinical requirements when the Fall 2021 term begins. Clinical sites check students' CastleBranch accounts before classes start.

Q: How do I upload a new document to CastleBranch if there isn’t a slot?
A: You’ll need to call CastleBranch customer service at (888) 723-4263 or use the online chat feature to ask that customer service open a new slot(s) for early renewal. When CastleBranch opens a new slot, you can expect the requirement to temporarily read “overdue” until the new document is uploaded. This temporary situation is acceptable and will not affect overrides/ enrollment.

Q: Why do I need to upload new health insurance documentation in CastleBranch if it isn't due for renewal now?
A: All students' health insurance expires in CastleBranch on August 1 annually. In order to be eligible to recieve overrides, students will need to contact CastleBranch at (888) 723-4263 to open a slot for early renewal and upload the new health insurance document in that slot. CastleBranch will review and accept the document, setting the new renewal date for August 1,  2022. We can’t process overrides until a student has updated their health insurance document in CastleBranch. 

Q: Is it acceptable to have a CastleBranch requirement that is set to expire during the Fall 2021 term?
A:  You should not let a requirement expire and become overdue at any time. Students cannot have any requirements set to expire prior to or during the month of August. It is acceptable to have a CastleBranch requirement set to expire during the semester provided the renewal occurs in advance of the expiration date allowing enough time for CastleBranch review and acceptance of uploaded documentation. If a CastleBranch requirement expires and becomes overdue, students cannot return to clinicals until the expired requirement is renewed.  The missed clinical will be an UNEXCUSED absence.  

Q: Do I need to register for PLI before submitting an override request?
A: You need to register for Fall 2021 PLI CRN# 10968 as you would a class through EKU Direct once registration opens to you, depending on the number of credit hours you have achieved. PLI covers students from Fall 2021 through Summer 2022. If you have already submitted the override form, we will put the override request on hold until we are informed by the student that they have registered for PLI and we can verify PLI enrollment. See additional PLI information below.

If you need assistance with ASN or BSN mid-curricular overrides: contact

If you need assistance with BSN final year curriculum overrides: contact


(PLI) Fall 2021 CRN# 10968       

1. What is PLI?
It protects you if there is a claim of damage that results from an error in practice during EKU internships, practicums, or field work.

2. What is the cost?
Your EKU student account will be charged $21.

3. How long is PLI valid?
PLI is good for the entire academic year, starting in the fall semester. 
If you register for PLI in Fall semester - it covers the fall, next spring and summer semesters.
If you register for PLI in Spring semester - it covers the spring and next summer semester.
If you register for PLI in Summer semester - it covers the summer semester only.

4. Where do I get this?
 Log into EKU DIRECT as if registering for a class. Go to the Registration page.  Choose Drop/Add Classes.  Register for PLI by typing the CRN number provided.  Click Submit Changes

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